These Terms of Service (“Terms”) govern your use of the websites and software products offered by Oomor (“Oomor”, “we”, “us”), including Munadi (munadi.oomor.com), Yalla (yalla.oomor.com) and oomor.com (together, the “Services”). By creating an account, buying a subscription or using the Services, you agree to these Terms. If you use the Services for a business, you agree on behalf of that business.
1. The Services
Munadi is an AI receptionist that answers phone calls, WhatsApp messages and website chat on behalf of your business, books appointments, takes messages and transfers conversations to your staff. Yalla is an online ordering service for restaurants and shops. We may improve, change or discontinue features. If we remove a feature that is material to a paid plan, we will tell you in advance and you may cancel.
2. Accounts
You must give accurate information, keep your login secure and be at least 18 years old. You are responsible for activity under your account and for the people you invite to it. Some Services are in early access and accounts may be opened by invitation.
3. Payments and Merchant of Record
Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. Lemon Squeezy provides all customer service inquiries related to payments and handles returns. Prices are listed in US dollars on our pricing page; applicable taxes are added at checkout.
- Subscriptions renew automatically each month until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
- Usage (for example Munadi call minutes above your plan's included amount, or chat replies) is billed in arrears at the rates shown on the pricing page at the time of use.
- Price changes apply from your next billing period and we will give you at least 30 days' notice by email.
- Refunds are handled under our Refund Policy.
4. Your responsibilities
- You are responsible for the information you give the Services about your business (hours, prices, policies) and for the actions you configure them to take.
- You must comply with laws that apply to your calls and messages, including laws on call recording, consent, telemarketing and data protection. Munadi discloses that it is an AI and may record calls; you must have a lawful basis to record and process your callers' data.
- You will not use the Services for unsolicited marketing, harassment, fraud, emergency services, or to impersonate a person; or to process payment card numbers or special-category health data except where we have agreed in writing.
- You will not attempt to break, overload, reverse engineer or resell the Services without our permission.
5. AI output
The Services use automated speech recognition and large language models. They can make mistakes. Review important outcomes, keep a human available for matters that need one, and do not rely on the Services for medical, legal, financial or emergency advice.
6. Your data
You keep all rights to the content you and your customers provide (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data only to provide and improve the Services for you, as described in our Privacy Policy. We do not sell Customer Data.
7. Third-party services
The Services rely on third parties such as telephony carriers, WhatsApp (Meta), AI model providers and hosting providers. Their availability is outside our full control, and their own terms may apply to features that use them.
8. Availability and support
We work to keep the Services available and secure but do not guarantee uninterrupted operation unless we have signed a separate agreement with you. Support is available at support@oomor.com.
9. Suspension and termination
You may stop using the Services and cancel at any time. We may suspend or close an account that breaches these Terms, fails to pay, or puts the Services or others at risk; where reasonable we will warn you first. After closure you may request an export of your Customer Data within 30 days, after which we may delete it.
10. Disclaimers and liability
To the extent permitted by law, the Services are provided “as is”. Neither party is liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim relating to the Services is limited to the amounts you paid us for the Services in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Changes to these Terms
We may update these Terms. If a change is material, we will notify account owners by email at least 30 days before it takes effect. Continuing to use the Services after that date means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules, and disputes will be handled by the competent courts of Cairo, unless mandatory consumer law where you live says otherwise.
13. Contact
Oomor, Cairo, Egypt. Email hello@oomor.com. See also our contact page.