We want you to pay only for software that works for you. This policy applies to all Oomor products, including Munadi and Yalla. Orders are processed by Lemon Squeezy, our Merchant of Record, which issues refunds to your original payment method.
14-day money-back guarantee
If you are not satisfied with a new subscription, ask for a refund within 14 days of your first payment and we will refund that payment in full. This applies once per customer per product.
Renewals
Monthly renewals are not refunded once the new period has started, but you can cancel at any time and you will keep access until the end of the period you paid for. If you forgot to cancel and have not used the product since the renewal, contact us within 7 days of the renewal and we will refund it.
Usage charges
Usage-based charges (for example Munadi call minutes above your plan, or chat replies) pay for third-party telephony and AI costs we have already incurred, so they are not refundable, except for the cases below.
Billing errors and service problems
If you were charged twice, charged the wrong amount, or billed for calls or messages that failed because of a fault on our side, we will refund the affected amount in full, whenever you report it.
How to request a refund
Email billing@oomor.com from the email address on your account with your order number (it is on your Lemon Squeezy receipt), or reply to your receipt email. We respond within 2 business days. Approved refunds are issued through Lemon Squeezy and usually appear on your statement within 5–10 business days, depending on your bank.
Cancellation
You can cancel a subscription from your billing settings in the product or from the customer portal link in your Lemon Squeezy receipt. Cancelling stops future renewals; it does not delete your account or data unless you ask us to.